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About delivery
1. Item will be shipped within 1 - 5 working days.
1 ) Normal conditions: arrive at the destination in about 15 - 35 days
2 ) special circumstances 35 - 60 days ( including but not limited to: force majeure, customs inspection, policy adjustment, holidays, remote areas, etc. )
Refunds
We will check the quality of the goods before shipment. If an unexpected problem occurs, we hope to solve the buyer's problem amicably through the following ways:
1 If it is a quality issue, the buyer can submit the dispute within 15 days after receiving the goods, and the buyer must provide evidence such as photos or videos to the seller.
2. The buyer assumes full responsibility for the man-made damage.
3. Product quality processing procedures:
1 ) The buyer returns the goods to us and is responsible for the return freight. After we receive the goods, we will send the new products to the buyers and pay the freight for re - sending.
2 ) If the goods ( including freight, the total price is less than US $ 10 ) have quality problems, we will resend the new products in the next order. If the buyer does not intend to place an order in the near future, the buyer can pay the freight for resending and request resending the new product.
About feedback
1. We rely on customer satisfaction to achieve success. Therefore, your feedback is crucial to us.
2. If you are satisfied with our products, please give us positive feedback. We will give you positive feedback later.
3. Contact us before leaving any negative or neutral feedback. We will solve any problems with you as soon as possible.
Our working hours are from 9: 00 to 23: 00 Beijing time.
I hope you have a great shopping experience here.