1. We have two warehouses in the world now. Chinese warehouse and Russian warehouse. The Russian warehouse is only for Russia. If the product you ordered is out of stock in our Russian warehouse, we will ship it to you from China, and we will pay for the postage if this situation happens.
2. It will take about 1-7 days for our reparing your goods after we receive your payment. Delivery time is about 3-15 days from Russian warehouse, 15-35 days from Chinese warehouse, even longer if a peak shopping season.
3. After we ship out the goods, the tracking information will show up in 2-5 days. if you haven't received the goods and the delivery date is going to end, please contact us to extend the delivery date for you.
1. If the goods arrives at your place, and you don't go to pick up it in time so that it returns to us. After we receive the goods, we will return the money or resend it to you based on your demand.
2. After you receive the goods, you find something wrong or damages on the product, please do not hesitate to contact us and provide us enough evidences, then we will offer you relative solution or compensation. Tips: You'd better to record unpacking video when you are going to open the package
We would be appreciated that you can leave a 5-star feedback if you are satisfied with our product. But If the product you receive has something wrong or damage, we suggest that you can contact us firstly before leaving us feedback, we will give you the best solution :)